Welcome to Ocean Health

Ocean Health is an NHS GP Partnership which runs a number of GP practices in Plymouth. Our aim is to adapt our working to meet the current challenges facing today's NHS. We will be working in collaboration with our patients to develop innovative and exciting new ways to deliver excellent patient care.

Our aim is to offer the highest standard of health care and advice to our patients, with the resources available to us. We have an excellent team approach to patient care, aiming to provide health care with courtesy, care and efficiency, referring you where necessary to colleagues in the primary health care team or hospital sector. We endeavour to monitor the services we provide to ensure it meets current standards of excellence.

Support for Ocean Health begins to show benefits for patients- Update 3 (7 Aug 17)

Extra GPs have provided advice and direct care for dozens of patients from Ocean Health GP practice in Plymouth this week, as part of a package of support from NHS England.

The additional doctors are helping people over the phone or seeing them face-to-face, easing pressure on the three surgeries at Stirling Road, Chard Road and Collings Park.

NHS England has also now appointed Access Health Care to take over the running of the practice on an interim basis, following the decision of the existing GP partners to hand back their contract.

The handover to Access is due to begin over coming weeks. It means further staff and expertise will be brought in to augment the current Ocean team, who will continue to work at the three surgeries.

Amanda Fisk, Director of Assurance and Delivery for NHS England in the South West, said: "We’re already seeing a real difference for patients as the new GPs get to work. That takes some of the pressure off the existing doctors, who’re doing a valiant job.

"This will continue while Access Health Care gets ready to bring its experience and resources to bear, so we should see further improvements as we head into the autumn.

"It’s not an instant fix, but we’d urge patients to stick with the practice they know and allow it to get back on its feet."

Extra support on the way for patients at hard-pressed Plymouth practice - Update 2 (2 Aug 17)

Work is under way to make more doctors and appointments available for patients at the Ocean Health GP practice in Plymouth, after the current contract-holders decided to step down.  Another provider will now be appointed over coming weeks to run the practice on an interim basis, guaranteeing continuity for patients.

While current GPs and other staff will remain in place, the new arrangements open the way for additional doctors and support workers to be brought in, making it easier to get an appointment.  In the meantime, a package of immediate measures has been developed with the practice and partner organisations, so patients who find it hard to get through can be provided with appropriate care.  This comes into effect from 2 August.

Patients at Ocean Health Care are advised to continue phoning the practice for appointments as now, so they can be given the correct advice according to their needs.  

A letter explaining the position more fully will be sent over coming days to every individual registered with the practice.

With the interim arrangements in place, the Ocean service will be added to a procurement process to find the best-possible long-term provider to take over from April 2018.  That means organisations will be invited to submit their plans for running Ocean as part of a contract that may also span the three Ernesettle surgeries – a combined list of around 33,000 patients.

This would offer the best opportunity to transform care on a large scale, making it easier to increase opening hours and the range of services.  This is in line with the NHS vision for the future, as set out in the General Practice Forward View (2016).

NHS England has also authorised the temporary closure of the patient list at Ocean Health to ease pressure.  This means no new patients will be taken on by the practice, except immediate family members – including newborn babies – of those already registered.

NHS England is working with Northern, Eastern and Western Devon Clinical Commissioning Group and with Devon Local Medical Committee, which represents GPs, to ensure that the changes are made as smoothly as possible. Along with other practices and healthcare providers in the Plymouth area, they have been providing considerable support in recent weeks to sustain services at Ocean.

 Important Update on Services - Update 1

During the months of July and August there will be the need to make some service changes in how Ocean Health delivers patient care. The reasons for these changes include the cancelled merger with Beacon Health Group, the national shortage of locum GPs to provide cover during this period and the need to support the locum GPs that we have been able to secure the services of. The changes will be:

  • Please be advised that the Ocean Health Patient list is currently closed to new patients for an initial three-month period to mid-October. This means we will only be able to take on new-born babies and any other immediate family members of existing patients. The closure will be kept under review.
  • The relocation of our urgent care team from Chard Road to the STIRLING Road site. This will allow us to provide GP cover from 0830 – 1800hrs daily.
  • The relocation of some of the STIRLING Road nursing and Healthcare Assistants team to CHARD Road. This will allow us to ensure that there are sufficient offices for the urgent care team to work from in STIRLING Road.
  • We are moving to a triage appointment booking system only and there will be no pre-bookable appointments. All Ocean Health patients requesting an appointment will be added to the triage list. This will enable us to best utilise the appointments that we have available to us during July and August.
  • The Children's walk in clinic will take place at STIRLING Road between 10.00 – 12.00 Monday to Friday.
  • All urgent scripts will now need to be collected from STIRLING Road site.

  • Collings Park surgery, one of our two Branch surgeries, will not be covered every day by a GP due to a shortage of GP locum cover - this is to allow us to better centralise our clinical resources and use staff to support the triage list appointment requirements. All urgent requests for appointments will be dealt with by the Urgent care Team and you may be offered an appointment at a different site if it is deemed that you need to be seen urgently.  The reception will remain open and nursing appointments will be unaffected.

The Partners and staff at Ocean Health would like to thank all their patients for their patience and support at this difficult time.

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